Gen Digital TCPA IVR Class Action Settlement
Consumers who received artificial or prerecorded voice calls regarding LifeLock or Norton from Gen Digital but were not customers.
Settlement Closed
Who’s Eligible
You may be eligible for the Gen Digital settlement if you:
- Received a call regarding a LifeLock or Norton account from Gen Digital Inc.
- Received the call on a cellular telephone between February 19, 2021 and October 30, 2025
- Did not have a LifeLock or Norton account with Gen Digital Inc. at the time of the call
- The call included an artificial or prerecorded voice
- Are a resident of the United States
See our privacy settlements page for additional settlement opportunities.
Eligible States
Claim Deadline
What You Need to Do to Get Paid
To get paid from the Gen Digital TCPA IVR settlement:
Claim Online
Visit the settlement website at https://www.jacksonivrsettlement.com/ and submit your claim form online. Follow the instructions provided to complete your claim.
Claim by Mail
Print the claim form from the settlement website, complete it, and mail it to the Settlement Administrator. Include any required supporting documentation with your submission.
Check the settlement website for the specific deadline and mailing address for your claim submission.
Class members can file without proof of purchase. If you did not receive a claim form in the mail but believe you are a settlement class member, you must provide evidence of having received an artificial or prerecorded voice call from Gen regarding a LifeLock or Norton account during the settlement period and attest that you were not a customer at that time. The claims administrator will then send you a claim form.
Settlement Payout
Gen Digital settlement payments will be distributed to class members who submit valid claim forms. The estimated per-person payout ranges from $200 to $625, depending on the number of participating class members. Each claimant receives an equal pro rata share of the remaining settlement fund after deductions for administration, attorneys’ fees, litigation costs, and the plaintiff’s service award.
- Administration costs: estimated $315,400
- Attorneys’ fees: up to one-third of settlement fund
- Litigation costs and expenses: up to $20,000
- Plaintiff service award: up to $15,000
- Class member compensation: remaining balance distributed pro rata
Background of the Lawsuit
Michelle Jackson filed a class action lawsuit against Gen Digital Inc., alleging that the company violated the Telephone Consumer Protection Act (TCPA) by using artificial or prerecorded voices to make calls regarding LifeLock and Norton accounts to cellular telephone numbers of persons who were not customers or account holders. The TCPA provides for statutory damages of $500 per violation, up to $1,500 for willful violations.
Gen Digital denies the allegations and denies violating the TCPA. The company asserts that prior express consent and emergency purposes are complete defenses to TCPA claims. The court did not decide who was right or wrong. Instead, the parties agreed to settle the matter to avoid the time, risk, and expense of continued litigation. Under the settlement, class members who submit valid claim forms will receive compensation from a $9.95 million settlement fund.
Frequently Asked Questions
Who is eligible for the Gen Digital settlement?
What is the deadline to submit a claim in the Gen Digital settlement?
How do I file a claim in the Gen Digital settlement?
How much will Gen Digital settlement payments be?
Do I need to provide proof of the calls to submit a claim?
What happens if I do nothing?
Can I exclude myself from this settlement?
When will I receive my settlement payment?
Settlement Administrator
Jackson v. Gen Digital Inc.
c/o Kroll Settlement Administration
P.O. Box 225391
New York, NY 10150-5391
Case Details
Listing Information
Discussion
Disclaimer
The information on this website is free to access and provided for general educational and informational purposes only. It is not legal advice. We summarise settlement information from official notices, court documents, settlement websites, administrators, and other primary sources where available.
Settlement details and deadlines may change. Always refer to the official settlement website or consult a licensed attorney for advice specific to your situation.
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